Field Service

Dynamics 365 for Field service

Dynamics 365 for Field service solution is not only improving your key metrics today, but is a solid foundation to implement and integrate technological enhancements as Machine Learning, Internet of Things, Augmented reality, Artificial intelligence etc.
Field Service process graphic
Service agreements

Service agreements

  • Service Forecasting: Automatic work order and invoice creation in advance, based on agreed terms and expiration dates. Customer asset warranty tracking and service.
  • Accurate Billing: Keeping record of entire customer information as customer assets, locations, agreements, work history, warranties, etc. allows thorough billing conformance with customer agreement.
  • SLA Management: Terms and conditions conformance handling. Automatic renewals and notifications.

Schedule and dispatch

  • Smart Scheduling: Scheduling assistant supports user to send out accordingly skilled resources, having necessary equipment and spare parts to the correct location in accordance with customer service agreement. First-time fix rate increase.
  • The Best Technician: Advanced management of technician skills and work order required skills.
  • Optimized Schedules: Increased efficiency and decreased travel time. Optimization engine, based on different criteria, such as resource availability, working time, skills, duration.
Schedule and dispatch
Inventory management

Inventory management

  • Write-off Reduction: Real time information on current inventory and spare parts: mobile and fixed locations.
  • Remote Inventory Access: Mobile client accessibility.
  • Parts Management: Inventory movement transactions – purchase, consumption, transfers, returns.

Mobile

  • On-time Appointments: Maps integration facilitates routing justification and visualization.
  • Case History & Instructions: Customer orders history availability and detailed case instructions ensure best approach for every case.
  • Work Order Completion: Complete the assignment with mobile application – features available to capture photos, work acceptance by customer and collect payments.
Mobile
Connected field service

Connected field service

  • Anomaly Detection with IoT: Native IoT integration empowers the system to react based on your readiness: send a notification, troubleshoot or dispatch a technician if required. And this can all happen without user’s interaction.
  • Predictive Maintenance: System created work orders manage all maintenance activities based on parameters tracking and predefined criteria. Proactive service turns the scheduled maintenance into just-in-time maintenance.
  • Work Order Creation: Work orders can be automatically created and scheduled when custom events are triggered.

Customer – centric experience

  • 360 Degree View: Customer Portal allow the customer to raise a case and track all recent and upcoming events.
  • Outbound Communications: Notifications are pushed on various channels (emails, SMS, voice) to keep customers up to date.
  • Technician Visibility: Technician’s activities are available for customers – to keep track on timing, status, details on work done.
Customer experience

FEATURES

Have a look at our free company booklet

Divide his creature cattle first sixth you fruitful midst man own kind morning night from thing signs and void day. Lern in our booklet more about:

Field Service Business Process
Colloboration and communication
Basic Connected Field Service
Internet of Things and Advanced analytics
Multi-Warehouse Inventory

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