Connected field service expands on the features of traditional field service management solutions. There are several key factors things to consider before go further:
Companies which already actively use basic field service management tools are those who need to consider to move on to the next level. In that case the team is already accustomed to using a field service management tool into standard operating process. At the same time the stakeholders have already acknowledged the value of traditional field service management. The organization has to be mature enough to proceed with connected field services.
Technicians –the heart of the team are people with great expertise and experience at field services. They are experts within their industries, create new sales opportunities, and detect product competitors while at the client site. Technicians often have to perform initial diagnostics only to find that additional follow-ups are needed to complete the repairs. Is this your case most of the time? If it is so, your organization is ready to take advantage of connecting field services and you can increase the capabilities of your team by improving field technicians’ efficiency while on-site. Due to the connected field services the technicians arrive to the client site prepared and ready to cope the issue at hand.
The digital readiness at your company is on high level. Fewer Field service organizations are implementing advanced technology like automated, optimized scheduling, for example. Your key stakeholders have to possess an awareness of how the various components of a field service software (such as CRM, the Cloud, and IoT) can advance current operations. If there is a core group of technology enthusiasts within your Field service organization who perceive new technology to be an opportunity rather than a threat, you are well on the road to introducing connected field service.
The need to improve KPIs is a leading factor in the decision to implement connected field services. Main KPIs which benefit are revenue and profits, first-time fix rates, drive and service time, client satisfaction and invoiced jobs.
The rise of servitization – in modern world successful organization doesn`t sell products. It sells the use of a product and the services! If your company is in front of doing innovative business, connected field services are the leverage to do it.
Let’s take a look at three levels of Connected Field service management.
Divide his creature cattle first sixth you fruitful midst man own kind morning night from thing signs and void day. Lern in our booklet more about:
Field Service Business Process
Colloboration and communication
Basic Connected Field Service
Internet of Things and Advanced analytics