Work order is the centric entity within Dynamics 365 for field service, which collects all information on customer’s case and keeps links to all other related activities within the system.
The schedule assistant is a semi-automated engine, which enables the user to find and schedule correct resources.
Schedule board is the visual interpretation of all current bookings by resource and period
Resource management area collects the entire information related to the resources, required to complete the entire service delivery cycle.
Asset tracking functionality keeps record of customer’s serviced items and service locations.
In warehouse inventory area different locations are stored, product inventory and all inventory movements are managed.
Mobile application functionality supports technicians to access all necessary information and complete the assigned work.
Geocoding capability in Dynamics 365 for field service allows travel time to be calculated for technicians based on their start/ end or current location and customer location
Three different options are supported for product returns: RTV (return to vendor), change equipment ownership and return to warehouse.
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